Senior Customer Success Manager (f/d/m) French speaking

Festanstellung, Voll- oder Teilzeit · Berlin, Remote DE

This is what it's about

Please note: You can work from our office in Berlin or completely remotely within Germany.
The possible working hours are 32 to 40 hours per week.

We're RaiseNow, and we're passionate about making charitable giving more cost-efficient, donor-friendly, and successful. Our technology is supporting organisations like Save the Children International, WWF, Amnesty, UNICEF, as well countless clubs and smaller charities. Join us on this mission as our new French speaking Senior Customer Success Manager (f/m/d) to drive meaningful change!

In this role you will manage a portfolio of strategic accounts, building trusted partnerships that drive measurable success and long-term satisfaction. You guide strategic clients in creating and optimizing high-impact digital fundraising strategies while ensuring they get maximum value from RaiseNow’s tools. Your combination of digital customer journey expertise and technical know-how will enable you to make a real difference — all while contributing to a greater cause.

Your mission

As Senior Customer Success Manager (f/m/d) French speaking you will…

Build trusted, long-term relationships and act as a strategic partner to customers in their fundraising success
Advise and support clients in designing effective fundraising strategies and high-impact digital campaigns
Onboard new customers and guide them in adopting RaiseNow tools into sustainable fundraising and membership workflows
Be a go-to expert for digital fundraising, continuously learning and sharing best practices
Proactively address technical challenges, resolve support tickets, and collaborate with internal teams to deliver creative solutions
Analyze customer data to drive retention, spot growth opportunities, and lead renewals and account expansion

Your profile

Several years of customer success experience in a SaaS, digital fundraising or payment service provider environment
Technical background in the form of a university degree or relevant work experience. Bootcamps or similar are also welcome
Experience working with programming languages, APIs, JSON objects, and concepts in payment technology is highly desirable.
The ability to articulate technical concepts with both technical and non-technical audiences
Strong written and verbal command of English and French (C1)

Nice to have:

Experience working in digital fundraising
Strong command of German or Dutch

Why RaiseNow

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social background, religion/belief, disability and age.

A future-oriented job in a meaningful environment with an international team
Enjoy flexibility around your working time and place: We offer flexible work schedules with annual working time as well as temporary working abroad options all in a remote first setup
5 weeks paid annual leave plus additional PTO days per year with RaiseNow + your birthday as PTO
We know that time is precious: We’re part of the pledge 1% initiative, offer sabbatical options and yearly educational leave for everyone
Your health is important: our partner Instahelp gives you free access to psychological counselling when you're not feeling well
The perks of joining a scaleup: short decision paths, transparent communication and regular team events + one workation per year to meet all colleagues in one spot
An innovative working environment with a culture of transparency, trust, and mutual respect
Project autonomy and space for personal development from the beginning

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About us

We're RaiseNow, and we're passionate about making charitable giving more cost-efficient, donor-friendly, and successful. Our technology is supporting organisations like Save the Children International, WWF, Amnesty, UNICEF, and many others.

With our work, we contribute to making the world a better place. In our remote-first setup we cherish our strong team spirit and believe work can be both: meaningful and fun.
Our daily work is guided by our six team values: freedom, growth, team spirit, purpose, diversity and appreciation as well as trust and respect.
Through our work we tackle some of the biggest challenges that our planet faces.
If you love to learn and thrive in a culture shaped by trust, respect and freedom, join us on our exciting journey!

Since your skills and qualifications are what count for us and your appearance does not play a role, we ask you not to send a photo with your application.

Questions? Contact us:

jobs@raisenow.com

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We are excited to get to know you!

We are looking forward to receiving your application. Please fill in the following short form. If you have difficulties uploading your data, please contact us via email at jobs@raisenow.com.